How Can We Help You?

Search our knowledge base or browse categories below

🚀

Getting Started

Learn the basics of using OneUp KOL Analytics platform

👤

Account & Billing

Manage your account, subscription, and payment methods

📈

Campaigns

Create, manage, and track your influencer campaigns

📊

Analytics & Reports

Understanding metrics, insights, and generating reports

🔍

KOL Discovery

Find and evaluate the right influencers for your brand

⚙️

API & Integrations

Connect OneUp with your existing tools and workflows

Popular Help Articles

How do I start my first campaign?

To start your first campaign:

  1. Navigate to the Campaigns section in your dashboard
  2. Click "Create New Campaign"
  3. Set your campaign objectives and budget
  4. Use our KOL Discovery tool to find suitable influencers
  5. Review and launch your campaign

For detailed instructions, check our Campaign Setup Guide.

How accurate is the fraud detection system?

Our fraud detection system uses advanced AI algorithms to analyze multiple signals including:

  • Follower growth patterns
  • Engagement rate consistency
  • Comment authenticity
  • Audience demographics distribution

The system has a 95% accuracy rate in detecting fake followers and engagement manipulation.

Can I export data to Excel or CSV?

Yes! You can export data in multiple formats:

  • CSV for raw data analysis
  • Excel (XLSX) for formatted reports
  • PDF for presentation-ready reports

Simply click the "Export" button on any data table or report page and select your preferred format.

What's included in the API access?

API access includes:

  • RESTful API endpoints for all major features
  • Real-time webhooks for campaign events
  • Rate limits based on your subscription plan
  • Comprehensive documentation and code examples
  • SDK libraries for Python, JavaScript, and PHP

Check our API Documentation for implementation details.

How do I upgrade or downgrade my plan?

You can change your plan anytime from your account settings:

  1. Go to Settings → Billing
  2. Click "Change Plan"
  3. Select your new plan
  4. Confirm the changes

Upgrades take effect immediately. Downgrades apply at the next billing cycle. Unused credits are prorated.

Video Tutorials

Learn how to use OneUp KOL Analytics with our step-by-step video guides

Platform Overview
5 min • Beginner
Setting Up Your First Campaign
8 min • Beginner
Advanced Analytics Features
12 min • Advanced
Using the API
15 min • Developer

Still Need Help?

Our support team is here to assist you

💬

Live Chat

Chat with our support team in real-time

Available Mon-Fri, 9AM-6PM GMT+7

✉️

Email Support

Send us a detailed message

[email protected]

📞

Phone Support

Speak directly with our team

+84 28 1234 5678